Why should I have ScotchGard re-applied after my cleaning?
Even if your carpet came with stain resistant properties, it wears off over time. By re-applying ScotchGard after each cleaning, it will be easier to cleanup spills, dust, and dirt, you will get more thorough vacuuming with fewer passes, and the life of your carpet will be extended and enhanced.
Do you only clean carpets in homes or do you do businesses as well?
We clean carpet, floors, and upholstery no matter where it is! Commercial, residential, recreational – no matter what size!
What method do you use for cleaning carpets?
To clean carpets to the best of our ability, we use steam cleaning, or hot water extraction. By using hot water extraction on your carpet, even the deepest dirt can be removed gently. Using hot water and specially formulated cleaners that are injected deep in carpet fibers, plus a powerful suction, we can safely remove 95% of the moisture. Unlike the dry cleaning method, which can leave residue in the carpet, our hot water extraction leaves no residue. This method is the most recommended by carpet manufacturers.
Should I vacuum before the crew arrives to clean the carpet?
Light vacuuming is recommended, but not necessary. If the crew determines the area needs to be vacuumed, they can do it when they arrive. Besides, the crew will be suctioning the carpet the entire time they are there.
How long will it take to clean my carpets?
It will take approximately 20 minutes per room, on average. Time depends on the condition of the carpet and the amount of furniture that needs moved.
Do I need to move the furniture before the crew arrives?
No, our crew is specially trained to move your furniture, and return it to the original position when complete, at no additional charge. There are a few items we recommend not moving, such as pianos, china cabinets, waterbeds, dressers with mirrors, and electronics. We also recommend you move items sitting on top of the furniture.
How long will it take my carpet to dry?
Depending on the humidity, temperature, and air flow, drying time can take anywhere from 8 to 24 hours to be completely dry. Using heating and cooling systems and fans speed up the process. Protective blocks will be provided under heavy furniture and we recommend leaving them in place until the carpet is completely dry. You are able to walk on your carpet after cleaning, but we recommend not wearing shoes and being extra careful as not to slip.
Is it true that cleaning my carpet makes it soil faster?
With dry cleaning methods, a residue can be left behind, which can attract dirt. With our hot water extraction method and special cleaning formula, we make sure everything is removed to prevent carpets from becoming soiled faster.
I had my carpet cleaned, but troublesome spots have re-appeared, what do I do?
The majority of spots removed from carpet do not reappear, however if you do see a spot that has reappeared, as some substances in carpet backing come to the surface after cleaning, please contact us and we will resolve this issue.